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Helen & Douglas House
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Healthcare Professionals

This section of the website is aimed at professionals from all disciplines involved in caring for children and young adults with palliative care needs, rather than specifically for families using the services of Helen and Douglas House.  The site aims to direct individuals to useful resources recommended by the multi-disciplinary team at Helen and Douglas House, as well as offering some specific information about our service.


Emergency contact details


If you need to speak directly to the care team in case of an emergency:

Helen House: 01865 796771

Douglas House: 01865 796770

Safe Haven Fax: 01865 791322 (clinical use only)


There are a number of resources available for healthcare professionals, including toolkits developed by Helen & Douglas House. Click here to visit the resources page

Professionals' visits


We would welcome any professional who has a specific interest in the very specialized service we provide, for children and young adults from 0-35 yrs.


Professionals are invited to visit Douglas House by booking an appointment via -


For specific guidance on the referral of individual patients, please do contact the referrals team at Helen or Douglas House on 01865 794749.


Helen House accepts referrals for those between the ages of 0 and 18 years, with life limiting and life shortening condition(s).

Douglas House accepts referrals for those between the ages of 16 and 35 with a life limiting and life shortening condition. However the upper age limit is reduced to 25 if the person falls into the “static but vulnerable” category unless they require end of life care when they could be accepted over the age of 25.

Helen and Douglas House accepts referrals for people registered with a GP in the following Clinical Commissioning Groups:


South WarwickshireBracknell & AscotNene
WokinghamMilton KeynesSouth Reading
Aylesbury ValeNorth & West ReadingHerts Valleys
Newbury & DistrictHarrowWiltshire
GloucestershireWindsor, Ascot & MaidenheadOxfordshire


Helen & Douglas House does not normally accept children or young adults using more than one hospice. If it is identified that a person is using more than one hospice, Helen & Douglas House will work with children, young adults, families and those with parental responsibility and the other hospice to identify which facility is to be used.

When a young person is transitioning from a children's hospice to Douglas House, it is recognised that there may be a 6-8 month period when both hospices will be accessed.

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