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T&C, Benefits, Policies

T&C Benefits and Policies


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Terms and Conditions of Service


Working for Helen & Douglas House you benefit from competitive terms and conditions of service:-


Helen & Douglas House employees are guaranteed a salary that matches their skills and responsibilities. In addition opportunities for personal development are encouraged.


Individual pay is reviewed on an annual basis in relation to the competencies required for each role within the organisation.


Some roles also attract enhanced payments in recognition of working hours deemed to be unsocial.


Statutory Rights
Helen & Douglas House recognise the statutory employment rights of all of its employees and offer enhancements on a number of these statutory rights.


Annual Leave


We offer 27 days annual leave per year increasing to 28 days per year after 3 years service and increasing to 29 days after 5 years service. In addition you are entitled to 8 bank holidays per year. (For part time staff these figures are pro rata)


Sick Leave


If you are sick whilst working for Helen & Douglas House we will pay contractual sick pay up to a maximum of 6 months full pay and 6 months half pay dependant on length of service.


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Staff Benefits


There is a group money purchase pension scheme for which the employer contribution is set at 7%, which will be paid conditional upon the employee contributing 6%.


Helen & Douglas House are a direction agency for the NHS Pension Scheme. Membership to the NHS pension scheme is available to employees who have contributed to the NHS pension scheme in the previous 12 months. Helen & Douglas House will continue to pay contributions in line with NHS pension’s agency requirements.


Membership of our Employee Assistance Programme


Helen & Douglas House offers an Employee assistance programme in partnership with PPC, a service designed to help you with life’s challenges and provide advice and information to prepare for any major changes that may arise in the future.

Access to counselling and support
Helen & Douglas House offer six session of counselling and support to all of its staff members to address work related or personal issues. 


Family Friendly Working Policies


Maternity Leave


All staff are entitled to up to 52 weeks leave under our Maternity policy. We offer enhanced maternity pay for all staff with 26 weeks service with the organisation; we pay

  • 8 weeks at full pay
  • 18 weeks at half pay
  • 13 weeks at SMP rate

Paternity/ Partner Leave


Helen & Douglas House offers additional terms in relation to paternity/partner leave. New parents under this policy receive two week paid leave. In addition you have the right for time off to attend ante natal appointments.


Carers Leave
We recognise that family emergencies cannot always be planned and therefore offer carers leave to parents, in order to assist them in resolving the emergency, or making alternative arrangements for care provision


Childcare Vouchers
We offer a childcare voucher scheme through Accor services. Vouchers can be redeemed with child minders, holiday schemes, nannies, au pairs, nurseries, even after-school clubs, playgroups and crèches and can provide working parents with childcare savings of up to £1,195 per year


Commitment to Work Life Balance


Helen & Douglas House recognise the importance of a healthy balance between work and life and where possible seek to offer flexible working opportunities for our staff. We can offer

  • Flexi-Time
  • Annualised Hours 
  • Part time Working
  • Job Shares
  • Fixed Term Contracts

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Other Helen & Douglas House Policies


Equality and Diversity
Helen & Douglas House is fully committed to the principles and practices of equal
opportunity and diversity. It recognises that Equal Opportunities should be focused, to
make sure all our services are appropriate to a diverse society. By developing a
diverse workforce reflective of the community we serve, we will be able to benefit from a wider range of skills and deliver a better service to children, guests, parents and carers.


It is emphasised that all forms of discrimination on the basis of colour, gender, sexual
orientation, marital status, age, disability, HIV status, race, nationality, ethnic origin,
religion, social background, employment status, gender reassignment, offending
record, political affiliation, or trade union membership, are unacceptable.

Health and Safety

It is the policy of Helen & Douglas House to ensure the health, safety and welfare of the children, guests and families who visit; its employees; volunteers; visitors and others who legitimately enter its premises, so far as is reasonably practicable through the provision of appropriate equipment, procedures and safe systems of work.


Health and Safety is a primary concern of everyone at Helen House, Douglas House and the charity’s other premises (including the charity’s network of shops).


The charity’s Trustee and Management Team accept responsibility for applying the Health and Safety policy and for providing information, instruction and training to achieve its obligations.


Managers have responsibility for establishing any necessary safety rules and for ensuring that all employees are aware of them and comply with them at all times. All employees are responsible for their and their colleagues’ health and safety, including reporting to their manager when safety defects exist and by taking steps to correct hazards in the workplace when they can.

Education and Training

The education and training needs of Helen & Douglas House staff are integral to the development of the organisation. Training needs are identified at organisation team and individual levels, and managed through the annual appraisal process.


Dependant on an individual’s personal development needs Helen & Douglas House may be able to provide protected time and financial support for continuing professional development activities.


Trade Unions
Helen & Douglas House recognise the right of staff to be a member of a Trade Union and the mutual benefits this will have. Currently Helen & Douglas House have strong links with UNISON, RCN and VOICE.


Helen & Douglas House and all Helen & Douglas House premises are no smoking environments


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