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Helen & Douglas House
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Frequently Asked Questions

Questions

 

Answers

  • Q: How many people work at Helen & Douglas House?

    Around 280 people across a range of disciplines. Most people work on the Care Team, but we also need people who can manage our finances, give HR and administrative support to our staff, look after our buildings and grounds, cook food, manage our shops, answer the telephone and, of course, look after our donors!


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  • Q: How many people benefit from the charity's work?

    There are currently around 300 families on the charity's books and we actively support over 60 bereaved families


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  • Q: How many people can stay at Helen House and at Douglas House?

    Helen House has eight beds - two are for emergency use. There are also four family flats so that the whole family can stay at the same time. Douglas House has seven beds, one is for emergency use. There are also three family suites so that the whole family can stay at the same time.

    The limited number of beds in each house means that we can offer a very high level of 1-1 care for the children and young adults who visit us.


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  • Q: Do you ever have to turn people away?

    At our busiest periods, we cannot always meet the demand for our services and we may not be able to offer a family their first choice dates for respite stay.  However, as we plan well in advance, we can almost always offer an alternative.


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  • Q: Do the families who stay at Helen House or at Douglas House have to pay?

    There is no charge to families using either House.


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  • Q: How much does it cost to run?

    It costs £5 million every year to run Helen & Douglas House, the vast majority of which comes from voluntary sources (i.e. not the government).


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  • Q: I have had a fundraiser knock on my door/ have been approached by a fundraiser at my local shopping centre or train station. How can I find out more about this?

    If you have had a fundraiser knock on your door, or have met a fundraiser in your local shopping centre or train station saying that they are raising money for Helen & Douglas House, and would like to know more about how and why we use this kind of fundraising and how to make sure they are genuine, please click here.


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